FAQs

CASE LAB HEAD OFFICE

Please visit us by appointment at our office in Constantia, Cape Town to make a purchase or collect / exchange orders.

Hours: Monday - Friday, 08:00-17:00 

Email: hello@caselab.co.za

CHECK YOUR PHONE MODEL

Follow these steps to confirm your iPhone model:

Navigate to SETTINGS / GENERAL / ABOUT / MODEL NAME.

SHIPPING

All orders are shipped from our Cape Town office. We offer free standard shipping on orders over R749.

Orders are typically processed and sent within 2 business days. During peak periods, order processing times may be longer than usual.

Standard Shipping - R65

  • Cape Town: 1-2 business days
  • National: 2-4 business days
  • Outlying: 3-5 business days

Express Shipping - R100

Orders received by 12:00 ship the same day.

  • Cape Town: 1 business day
  • National: 1-2 business days
  • Outlying: 2-3 business days

Please note: Couriers deliver on business days only (excluding public holidays). Express orders placed after 12:00 on Thursdays or Fridays are typically delivered on Monday.

Shipping times are guidelines only and bar delays whilst in transit.

TRACKING

Tracking details are sent via email once your order has shipped. 

DELIVERY ISSUES

If you experience a delivery issue, please check the status of your tracking email.

If you still need help, please contact us at hello@caselab.co.za.

EXCHANGES

To arrange an exchange, please email us at hello@caselab.co.za.

You're welcome to exchange items in person at our Constantia office. For courier exchanges, a return and re-delivery fee applies. 

Please note: Replacement or exchange requests after 6 months from the date of purchase may incur courier fees and are handled at our discretion.

RETURNS AND REFUNDS

To return an item, please email us at hello@caselab.co.za and provide your order number or proof of purchase.

Items must be unworn or unused and in the original packaging in order to be eligible for a refund. Unfortunately we cannot accept returns on sale items or gift cards.

A 10% restocking fee applies to all refunds, and shipping fees are non-refundable.

We are unable to accept returns or offer refunds on items damaged through wear and tear.

DAMAGED OR FAULTY ITEMS

If your item is faulty or damaged, please email us at hello@caselab.co.za and include your order number and a clear photo.

We'll replace any item found to have a manufacturing fault within 6 months of purchase.

Replacements after this period may incur courier fees and are handled case-by-case at our discretion.

Please note: We are not liable for damage caused by wear and tear or improper use.

INCORRECT ORDER

If you've received the wrong item, please email us at hello@caselab.co.za.

We'll arrange collection and send the correct item immediately. 

CARE

Clean your case with a mild detergent and water.

Avoid contact with dyed items (e.g. dark jeans, leather bags) and chemicals as colour transfer or discolouration may occur.

Excessive exposure to light, heat, and certain chemicals may cause transparent phone cases to discolour - this is not a stain, but rather the natural degradation of the phone case material.

GIFT CARDS

Purchase a digital CASE LAB Gift Card and let the recipient choose for themselves.

Digital gift cards are available in R200, R500, R600 and R1,000 denominations. They're emailed directly to you or your recipient and never expire.

Gift Cards are redeemable at www.caselab.co.za.

CASE LAB PRODUCTS

Transparent Cases: CASE LAB phone cases are available for the phone models listed below. 

  • iPhone 17 Pro Max, iPhone 17 Pro, iPhone 17 Air, iPhone 17
  • iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16 Plus, iPhone 16, iPhone 16e
  • iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15
  • iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14
  • iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 Mini

Cases are not compatible with other models unless specifically stated.

Coloured Cases: CASE LAB phone cases are available for the phone models listed below. 

  • iPhone 17 Pro Max, iPhone 17 Pro, iPhone 17 Air, iPhone 17

Cases are not compatible with other models unless specifically stated.

MagSafe: All CASE LAB cases feature built-in N52 magnets that provide a secure MagSafe connection, enabling faster, more efficient wireless charging and easy attachment to compatible MagSafe chargers, mounts and accessories.

GENERAL

For any questions or assistance, please email us at hello@caselab.co.za.